Editorial and food supplement disclaimer

Dralvon is an independent editorial resource about eye health nutrition and food supplements, published by Dralvon Health (Pty) Ltd from Durban, South Africa. This page sets out, in plain language, what the platform is, what it is not, and how the information on dralvon.info should be read. It should be read alongside our Privacy Policy, Cookie Policy and Terms of Use, which together describe how the site operates and how correspondence is handled. Where this disclaimer and any other page appear to conflict on a factual point, the most recently dated version of the relevant page takes precedence.

1. Scope of this disclaimer

This disclaimer applies to every page published under the dralvon.info domain, including the homepage, the DralVis Lutein, DralVis A+Zinc and DralVis Complete editorial pages, the about, methodology and contact pages, and any article or FAQ section that may be added over time. It does not extend to third-party websites that we link to, nor to services operated by other organisations, even where those services are mentioned by name. It covers both the written content on the site and any illustrative tables, such as nutrient summaries, that accompany that content. Readers who are uncertain whether a specific page falls within this scope are welcome to write to [email protected] for clarification before relying on the material.

2. Editorial nature of the content

Everything published on dralvon.info is editorial in nature: it is written to inform adult South African readers about nutrients commonly associated with everyday eye wellness, such as lutein, zeaxanthin, vitamin A and zinc. It is not written by a regulated health practitioner acting in a professional capacity for any individual reader, and it is not tailored to any person's particular circumstances, age, existing routine or family background. Articles summarise publicly available nutritional information and describe how certain nutrients are commonly discussed in food science literature. They are not intended to replace the judgement of a qualified professional who can consider a reader's full personal context.

3. No practitioner-reader relationship

Reading an article on this platform, subscribing to updates, or writing to our editorial team does not create a practitioner-patient relationship, a consulting relationship, or any comparable professional relationship between Dralvon Health (Pty) Ltd and the reader. Our editorial staff and contributors research and summarise nutrition topics; they do not review individual circumstances, do not respond to specific personal questions with individualised guidance, and do not maintain personal records of a reader's routine. Any question that requires an assessment of a particular person's circumstances should be directed to a suitably qualified professional rather than to our editorial inbox.

4. Information you send us and why we keep it

When a reader writes to [email protected] or completes the contact form referenced on the contact page, we collect the details voluntarily provided, typically a name, an email address and the content of the message. This information is processed on the basis of consent given at the point of submission, and, where a message concerns the correction of published material, on the basis of our legitimate interest in maintaining accurate editorial content. We do not require sensitive personal information to answer a general question about published nutrient content, and we ask readers not to include such information in unsolicited correspondence.

5. Retention of correspondence records

Routine correspondence, including general questions and feedback on published articles, is retained for 24 months from the date the matter is closed, after which it is deleted from active systems unless a longer period is required for a specific administrative reason. Correspondence that leads to a correction or a factual amendment to a page is retained for 5 years to document the editorial change and the reason for it. Security-related logs connected to the contact form, such as basic technical metadata, are retained for a maximum of 12 months. Full detail on retention across the wider site is set out in our Privacy Policy.

6. Your rights over information you provide

Under the Protection of Personal Information Act 4 of 2013 (POPIA), a reader who has written to us may ask for confirmation of what information we hold about them, may ask for a copy of that information, may ask us to correct information that is inaccurate, and may ask us to delete information that is no longer required for the purpose it was collected. Requests of this kind should be sent to [email protected] with sufficient detail for us to locate the correspondence, and we may ask for limited identity confirmation before responding. We aim to acknowledge such requests within 5 business days and to provide a substantive response within 30 calendar days.

7. Regulatory classification of the products discussed

DralVis Lutein, DralVis A+Zinc and DralVis Complete, as described on this platform, are classified as food supplements under South African food law. They are not medicinal products and are not subject to registration or oversight by the South African Health Products Regulatory Authority (SAHPRA) in the manner that a medicine would be. Nothing on this platform should be read as suggesting that these products carry an official medicine registration number, or that they have undergone the regulatory assessment applied to a scheduled medicine. Any statement that could be read that way on an older page should be reported to our editorial team so that it can be reviewed and corrected.

8. Nutrient descriptions and the primacy of product labelling

Where an article describes a nutrient, such as lutein, zeaxanthin, vitamin A, zinc, riboflavin, vitamin C, vitamin E or selenium, the description reflects general food science understanding of that nutrient's role and is not a bespoke assessment of any single product batch. The label and packaging of the actual product a reader holds always takes precedence over any editorial summary on this site, since formulations, quantities and manufacturing details may be updated between the time an article is written and the time it is read. Readers are encouraged to read the label of any product they consider using and to follow the storage and intake information printed on that label rather than relying solely on this website.

9. External references, sources and links

Articles may cite or summarise information originally published by nutrition researchers, food regulators or public reference sources. We make a reasonable effort to represent that material accurately at the time of writing, but we do not control those external sources, and their content may change or be withdrawn after we have referenced it. Where a page links to an external website, that link is provided for convenience only; we do not review, endorse or take responsibility for the content, accuracy or privacy practices of external websites, and following such a link is entirely at the reader's discretion.

10. No warranty of completeness or ongoing accuracy

Nutrition science, food labelling conventions and South African regulatory guidance can change over time, and an article that was accurate when published may become outdated. We do not warrant that any page on dralvon.info is complete, current or free of error at the moment a reader accesses it, and we do not undertake to notify readers individually when a page is revised. Where accuracy matters to a decision a reader is making, we recommend checking the most recent version of the relevant page and, where appropriate, verifying details against the product label or a qualified professional.

11. Third-party processors involved in operating this disclaimer page

To keep this page and the rest of the site available, we rely on a small number of service providers acting as processors on our behalf: a website hosting and content-delivery provider that stores and serves the site's files, a transactional email provider that delivers replies sent from [email protected], and a website analytics provider that helps us understand which pages are read. None of these providers is authorised to use correspondence content for their own marketing purposes, and each is engaged under terms that limit their use of information to the specific service they provide to Dralvon Health (Pty) Ltd.

12. Cross-border handling of correspondence

Some of the processors described above operate servers located outside South Africa, including in the European Union. Where correspondence or technical logs are processed on infrastructure outside South Africa, we rely on contractual safeguards with the relevant provider and, where applicable, on that provider's own compliance with recognised international data protection frameworks, consistent with the cross-border transfer requirements of POPIA. Readers who would like more detail about a specific transfer can request it by writing to [email protected].

13. Complaints and correction procedure

A reader who believes a page contains a factual error, an out-of-date reference, or wording that could be read as a claim we do not intend to make, is encouraged to write to [email protected] describing the page and the concern. We acknowledge correction requests within 5 business days and aim to complete a review, and update the page where warranted, within 20 business days. If a reader believes their information has been handled incorrectly rather than a page's content, they may also lodge a complaint with the Information Regulator of South Africa after raising the matter with us.

14. Revision history

2 September 2026: this disclaimer was substantially rewritten to expand the scope, data-handling and complaints sections, to restate the food supplement classification in clearer terms, and to align retention periods with our Privacy Policy. 12 March 2026: the regulator reference section was added following a review of SAHPRA guidance applicable to food supplement platforms. 4 November 2025: the original short-form disclaimer was first published alongside the launch of the DralVis product pages. Earlier editions of this page should not be relied upon where a dated, current version is available at this address.